SHIPPING/RETURNS & LOCAL PICKUP
Please note, only one coupon code/discount can be applied at a time. Gift cards and coupon codes can be combined. Items on Treat Yourself Tuesday or any flash sale items are not eligible for any other discounts.
SHIPPING & HANDLING
We offer a flat rate of $6.95 for shipping and all orders $75 and over are shipped FREE in the US. All of our items are shipped via USPS. This includes a complimentary tracking number to view the process of the order including an estimated delivery date. Most deliveries will arrive within 7-10 business days to anywhere in U.S., please allow up to 14 days for shipping before contacting us regarding a lost order as USPS can sometimes take longer than expected. During times of large sales it can sometimes take 14 days to receive your order, we try to not have that be the case and work as fast as we can to get your order out. We currently ship to the US and Canada only.
Invoices are not included in shipments as we try to be as eco-friendly as possible, they are however emailed to you right after your order. If you would like to print your own invoice you can log into your account or print the one that is sent to you via email after your order.
Flat rate $20 Shipping in Canada. Flat rate $30 shipping to the U.K.
*We do not ship on Holidays, Saturdays or Sundays. We are not responsible for items lost after shipment.
If you are local to the Smyrna/Murfreesboro or surrounding areas, you can always pick up your online order. We will be happy to refund your shipping charge and schedule a date and time for pickup. Please email us at email@example.com with your order number and that you would like local pickup. *Please note that the pickup location is in Murfreesboro.
**Return/Exchange Policy effective 6/16/2020**
Returns: We understand items don't always work out so we are happy to accept returns and in exchange issue a gift card for the amount of purchase. To initiate a return, please email us at firstname.lastname@example.org. We will approve the return and then issue a shipping label to send the item(s) back to us. Please note all returns must be received back to us within 30 days of purchase. All clothing must be unwashed, unworn, have no damage (excluding manufacturer defects) and in original packaging. All sale items (Final Few, Flash Sale, or any items purchased with a coupon code 30% or greater, shoes and accessories) are FINAL SALE. Returns are valid in store credit only. Your credit will be given as a gift card once the item has been received and inspected by our facility. No refunds will be given (unless item has a manufacture defect). Shipping charges are non-refundable. Please note, we will deduct $5 as a restocking fee for any returns processed.
Exchanges: Due to the limited quantities of our pieces, we do not offer exchanges. If you are needing a different size in an item you can either:
- Reorder the item in the size you need and send the original item back to us for store credit
- Send the item back for store credit and then use store credit to repurchase the item in the size you would like
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT NOBELLAGRACE.COM SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Cookies and Data
Information that you submit about yourself may be used by NBG to provide you requested services, communicate with you about NBG products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. NBG does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.
Please contact us directly at email@example.com for any other information.